Has a company treated you unfairly? Our consumer champion, Katie Morley, is here to help. For how to contact her click here.
I bought a Samsung Frame television in March for £949. It nearly killed me to pay that price for a TV, but it doubles up as a nice wall picture so I decided it was worth it.
A couple of weeks ago I noticed what I thought were “dead” pixels in the screen. After contacting Samsung I was told that they were in fact thunder flies and their removal would not be covered by the warranty, so it won’t pay. I’ve been told I need a whole new screen fitted.
Samsung is denying that this is a design issue. But how can they sell a TV designed to double up as a piece of...
Start a 30-day free trial for unlimited access to Premium articles
- Unlimited access to Premium articles
- Subscriber-only events and experiences
- Cancel any time
Free for 30 days
then only £2 per week
Save 25% with an annual subscription
Just £75 per year