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‘Brand-new Samsung TV was ruined by thunder flies crawling inside it’

The reader's Samsung TV
The Samsung TV (left) doubles up as a wall picture

Has a company treated you unfairly? Our consumer champion, Katie Morley, is here to help. For how to contact her click here.  

Dear Katie,

I bought a Samsung Frame television in March for £949. It nearly killed me to pay that price for a TV, but it doubles up as a nice wall picture so I decided it was worth it.

A couple of weeks ago I noticed what I thought were “dead” pixels in the screen. After contacting Samsung I was told that they were in fact thunder flies and their removal would not be covered by the warranty, so it won’t pay. I’ve been told I need a whole new screen fitted.

Samsung is denying that this is a design issue. But how can they sell a TV designed to double up as a piece of...

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